Damage Claims Policy

How to file a claim

1. Note any visible damage on the Bill of Lading at the time of delivery.
2. Contact us within 48 hours at hello@iomovingsmiths.com or (443) 538-4887.
3. Send photos and a brief description; we'll respond within 3 business days.

Coverage options

• Basic released-value protection (default): $0.60 per pound, per item — included at no charge.
• Full-value protection (optional, declared in advance): repair, replace, or reimburse at full value, subject to the declared deductible.

What's excluded

Items not on the inventory, items packed by the customer (PBO), perishable goods, cash, jewelry, and other valuables we explicitly recommend the customer transport themselves. Damage from improper customer-supplied packing is excluded; if you'd like our crew to repack, we'll quote it before move day.

Resolution timeline

We aim to resolve all claims within 30 days of receipt. Most are resolved within 10 business days.